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“The company ranked fifth in Interbrand’s 100 Best Global Brands with a brand value of USD 74.6 billion, achieving a 20% increase compared to 2020”
Samsung Electronics, a company well known for its electronics has now placed fifth for the Interbrand’s 100 Best Global Brands for the year 2021. A 20% increase in sales since 2020 is massive for any company. Samsung should be proud of their accomplishment and success this year. There were quite a few factors that played a role in Samsung’s incredible growth.
New CX Team - Samsung improved their overall customer experience by prioritizing what customers value the most from their company.
Eco-packaging - Samsung became a more eco-friendly company by having eco-packaging for TVs as well as having a Galaxy Upcycling Program.
New Innovative Products - Galaxy Z Flip3, Neo QLEDs, and the Bespoke lineup of home appliances all played a huge role in becoming some of the most successful Samsung products.
Advanced Technologies - Samsung utilized advanced technologies this year including artificial intelligence (AI), 5G, automotive and robotics through consistent investment.
Through Samsung’s success this year, many companies can learn from their techniques to work on making their company shine just as bright, too.